IT Concierge Services

At Black Birch Group, we believe that business mentors are key—that’s why we’re choosy when it comes to client selection. We want to give each of you the time and guidance they deserve. We didn’t get there alone. And neither will you. Call us today.

 Ask us about:

  • Dedicated IT Concierge Desk
  • Up to 24/7 Desk Staffing
  • Onsite Support (New York City, Miami)
  • Automation
  • Service Configuration
  • Enterprise Service Management
  • Continual Process Improvement*
    • Self Service Portal
    • Service Request Management
    • Incident Management
    • Proactive Problem Management***
    • Knowledgebase Management
  • Personalized IT Training Modules
  • IT Asset Management

*Continuous Process Improvement, sometimes called continual improvement, is the ongoing improvement of products, services, or processes through incremental and breakthrough improvements. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.

**Information Technology Service Management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control Information Technology (IT) services offered to customers. A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL.

***Proactive Problem Management is concerned with identifying and solving problems and known errors before further incidents related to them can occur again.