The Premier Concierge Services Provider for Growing Businesses
We partner with you to scale by bringing together GRC, A.I., Operational Services, Sales and Marketing into a single operating model with a white-glove, concierge-level approach—directly impacting your bottom line revenue.
- Tailored solutions
- Up to 24/7 support
What we do
Black Birch provides High-touch, Bespoke and Dedicated concierge service across three core areas
Over 50 years of combined experience in the information technology field. Our experienced counselors are ready to help you!
AI-Powered Service Desk as a Service
White-glove frontline support tailored to your MSP, brand, and clients. AI-assisted triage and automation work alongside experienced professionals to deliver fast, consistent, and empathetic service.
DevOps & Professional Services
Senior-led engineering and consulting services for cloud modernization, platform deployments, infrastructure automation, and integrations—extending your capabilities with accountable execution.
AI, Agentic Automation & Integration Services
Custom AI and automation solutions designed around your workflows and technology stack. Streamline operations, improve data flow, and scale efficiently without sacrificing service quality.
QA, Knowledge & Service Excellence
Quality assurance, documentation, and knowledge management services that strengthen consistency, reduce risk, and drive continuous improvement through human expertise and AI-enabled insights.
OUr Team
Meet the people behind Black Birch Group
US Leadership
UK Leadership
DR Leadership
Norman Garcia
Chief Commercial Officer, Black Birch Group. Founder & Principal, Black Birch Forest
Manuel Bautista
Chief Legal and HR Officer, LMDO
Jhan Carlos Cordero Trinidad
Director of Infrastructure Management, Black Birch Forest
Edwin Cáceres
Director of Cybersecurity, Black Birch Forest
Gilberto Chireno
Director of IT, Black Birch Forest
Stay focused on what you do best while Black Birch helps you take care of your business
Thought-Leadership
Our latest articles
Get in touch!
Every company needs support, connectivity, and security. However, the specific needs of your company are unique to you. Send us a message, and we can help you find the services that best fit your needs.
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Location
🇺🇸 NYC, United States
🇩🇴 Santo Domingo, DR
🇬🇧 London, UK
*Satellites (blue dots)
