The Mission
Black Birch Group is the premier remote “IT Concierge Desk.” Each Pod is staffed by a dedicated team, sized to perfectly balance the client’s needs and desires. Our mission is to know you better than you know yourself from an IT perspective.
The Dedicated Pod
Our IT Concierge Desk’s structure allows staffing flexibility, which genuinely enables the technicians to study their respective clients, developing a complete understanding of the firm. Up to 24/7/365*, your Pod is there for you.
The Dossier
In collaboration with the client, we undertake an extensive evaluation and origination of IT documentation. The dossier consists of but is not limited to your firm’s team member IT capital, infrastructure designs, knowledgebase, a self-service portal, your firm’s current IT KPIs. Then your Pod gets to work on designing and implementing improvements in all these sectors while supporting your IT needs and wants.
*Up to 24/7/365 staffing is available and is tailored to meet your budget and your requirements.
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