Black Birch Group

Black Birch Group (BBG) is a white‑glove technology and operations partner built to help MSPs and growing businesses scale with confidence.

We unify IT services, Governance–Risk–Compliance (GRC), and Business Process Outsourcing (BPO) into a single, integrated operating model—reducing risk, lowering costs, and elevating service delivery without adding complexity or overhead.

BBG operates as an extension of our clients’ organizations, delivering concierge‑level support under their brand with the precision, discretion, and accountability of an in‑house executive team.

WHAT WE DO

BBG provides end‑to‑end operational support across three core pillars.

White‑Glove IT Services

Concierge‑level Service Desk, embedded talent (Human as a Service), senior‑led project delivery, and enterprise‑grade QA & knowledge management—designed to scale MSPs and internal IT teams without sacrificing quality or control.

Governance, Risk & Compliance (GRC)

Proactive risk management, compliance alignment, audit readiness, and policy governance—delivered through structured, audit‑ready frameworks that protect businesses and client trust.

Business Process Outsourcing (BPO)

Premium back‑office and growth operations including customer interaction services, finance & accounting, human resources, and Sales as a Service—powering predictable growth while eliminating operational drag.

Who We Serve

Managed Service Providers (MSPs) seeking to scale delivery, expand capacity, and protect their brand without increasing headcount

Growing businesses that need enterprise‑grade IT, compliance, and operational support without building complex internal teams

Whether operating behind the scenes for MSPs or directly supporting internal teams, BBG delivers enterprise outcomes with white‑glove care.

HOW WE'RE DIFFERENT

BBG is not a vendor—we are a concierge operating partner.

High‑Touch: Personalized, responsive, and proactive service at every layer
Bespoke: Solutions tailored to each client’s operating model—not off‑the‑shelf delivery
Dedicated: Outcome ownership with executive visibility, SLAs, and measurable results

Every engagement is built to scale smoothly, operate securely, and protect the client’s reputation.

OUR MISSION

At Black Birch Group, we help MSPs and growing businesses scale by unifying white‑glove IT, GRC, and BPO services into a single operating model—reducing risk, lowering costs, and elevating delivery. From service desk and compliance to finance, HR, and sales, we handle the complexity so our clients operate with confidence, efficiency, and control.

OUR VISION

To set the industry standard for white‑glove technology and operational services—elevating how MSPs and growing businesses scale, deliver, and compete.

OUR VALUES

HIGH‑TOUCH | BESPOKE | DEDICATED

We deliver a concierge experience—every interaction matters
We design around our clients, not our tools
We take ownership of outcomes, not just tasks

Meet the Black Birch Group Team

Alberto Francis

Chief Executive Officer/President

ITIL and HDI Certified leader with 15+ years in IT Infrastructure, Service Delivery, and Cloud Management, specializing in Microsoft 365, Azure, Google Workspace, and Atlassian ITSM platforms.

Norman Garcia

Chief Operations Officer

Over 13 years of experience managing large-scale contact centers across multiple countries, driving performance, client launches, and employee engagement in the BPO industry.

Nerses Chorekchyan

Director of Infrastructure Management (US)

CISSP-certified infrastructure leader with 10+ years managing global teams and secure environments across Microsoft, Citrix, VMware, and hybrid cloud systems.

Jhan Cordero

Director of Infrastructure (DR)

MBA in Digital Transformation with 12+ years in IT and 8+ in infrastructure architecture, specializing in Azure migration, virtualization, and network security.

Edwin Cáceres

Information Security Manager

MSc Cybersecurity with 13+ years in IT and 9+ in cybersecurity, specializing in Information Security Management and Defense, and Incident Response.

Gilberto Chireno

IT Manager

ITIL-certified IT Manager with 8+ years in technology and 3+ in leadership, specializing in cloud environments, Atlassian ITSM, and process optimization.

Adalberto Berrios

Director of Business Development

Seasoned Revenue Leader with a 25-year track record in Marketing and Sales orchestration, focusing on the unique operational needs of service-sector SMBs and translating founder-led visions into high-performing, agency-backed growth engines.