About

The Mission

Black Birch Group stands as the leading IT Concierge Desk
and Service Provider, offering bespoke, high-touch EUX (End User Experience)
Management Services. Our goal is to comprehend your IT requirements more
thoroughly than you do.

The Dedicated Pod

Our IT Concierge Desk offers staffing flexibility, enabling technicians to understand their clients and IT requirements. Your Pod is accessible around the clock, 24/7/365*.

The Dossier

Your Pod is a team of dedicated IT experts, not just technicians. They collaborate with you to understand your objectives and tailor solutions to fit your needs and budget. They also monitor your IT systems for optimal performance and security, giving you peace of mind.

*Up to 24/7/365 staffing is available and is tailored to meet your budget and your requirements.